Skip to Content

Virtuallanes Terms & Conditions


Last Updated: 17/03/2025

Table of ContentsDefinitionsAcceptance of TermsScope of ServicesPricing & Payment TermsCancellation & RefundsRetainer ClientsOn-Site Service & Call-out FeesService Completion & Client ResponsibilitiesUnauthorised Third-Party InterventionsWarranty & LiabilityHardware & Software ProcurementConfidentialityDispute ResolutionContact Information

Table of Contents


  1. Definitions
  2. Acceptance of Terms
  3. Scope of Services
  4. Pricing & Payment Terms
  5. Cancellation & Refunds
  6. Retainer Clients
  7. On-Site Service & Call-out Fees
  8. Service Completion & Client Responsibilities
  9. Unauthorised Third-Party Intervention
  10. Warranty & Liability
  11. Hardware & Software Procurement
  12. Confidentiality
  13. Dispute Resolution
  14. Contact Information

Definitions

 For the purposes of this document, the following terms shall have the meanings assigned to them:

    1. Client: The individual or business entity that engages Virtuallanes for IT-related services.
    2. Virtuallanes: The service provider offering IT solutions, networking, consulting, and technical support.
    3. Invoice: The document outlining the agreed services, pricing, and payment details.
    4. Retainer Agreement: A contractual arrangement where the client pays for ongoing services on a scheduled basis.
    5. Call-out Fee: The charge applied when a technician is dispatched to a client’s location.
    6. Service Completion: The point at which Virtuallanes deems the agreed work to be finished and functional.
    7. Warranty: The period during which Virtuallanes or a manufacturer guarantees service, hardware, or software against defects.
    8. Data Loss: Any loss of digital information due to hardware failure, software corruption, or user actions.
    9. Confidential Information: Any sensitive or proprietary data shared between the client and Virtuallanes.
    10. Unauthorised Third-Party Intervention: Any action taken by an external IT service provider, consultant, or individual not authorised by Virtuallanes, which affects the IT infrastructure, network, or services managed under this agreement.

Acceptance of Terms

By accepting an invoice from Virtuallanes, you confirm that you have read, understood, and agreed to these terms and conditions. These terms govern all services rendered by Virtuallanes and may be subject to periodic updates without prior notice.

Scope of Services

Virtuallanes specialises in IT solutions, networking, consulting, and technical support services, as detailed in the invoice. The specific scope, pricing, and estimated timelines are outlined in the invoice and any supplementary agreements.

Pricing & Payment Terms

    1. All prices are stated in South African Rand (ZAR). Virtuallanes is not VAT registered and does not charge VAT.
    2. Payments are due upon receipt of the invoice unless otherwise stipulated in writing.
    3. The accepted payment method is Electronic Funds Transfer (EFT), with bank details provided on the invoice.
    4. Clients must use the invoice number as the payment reference.
    5. Late payments may result in penalties or suspension of services until the outstanding balance is settled.

Cancellation & Refunds

  1. Service cancellations must be requested in writing at least 24 hours prior to the scheduled service time.
  2. Cancellations made within 24 hours of the appointment may incur a cancellation fee of R 500.
  3. Refunds are granted in cases of service failure, non-performance, or where a dispute is resolved in the client’s favour.
  4. Cancellation refunds will only be processed within a reasonable time frame, at Virtuallanes’ discretion.

Retainer Clients

    1. Clients under a retainer agreement will be billed according to the terms specified in the agreement.
    2. Additional services outside the retainer scope will be billed at standard rates.

On-Site Service & Call-out Fees

    1. On-site services must be scheduled in advance.
    2. Call-out fees vary based on location and are outlined in the invoice.
    3. If the client fails to provide access to the site at the agreed time, the applicable call-out fee will still be charged.

Service Completion & Client Responsibilities

  1. Clients must provide written consent for Virtuallanes to access premises, devices, and systems where required.
  2. Clients must report any service-related issues where functionality is not meeting expectations directly to Virtuallanes for resolution.
  3. Any delays or additional costs arising from lack of access, missing information, or failure to report issues promptly will be the client’s responsibility.

Unauthorised Third-Party Interventions

If the Client allows an unauthorised third party to modify, configure, or troubleshoot the IT environment covered by this Agreement:

    1. Virtuallanes reserves the right to charge a reconfiguration fee of R1,500 per affected device or network component.
    2. If an intervention causes system instability, security risks, or downtime, the Client will be charged R1,000/hour for any troubleshooting, remediation, or rollback efforts.
    3. Repeated violations (3 or more instances) will result in immediate contract termination, with a 50% cancellation fee for the remaining contract period.

Warranty & Liability

  1. Virtuallanes ensures that all services are performed professionally and in accordance with industry standards.
  2. Data Loss Disclaimer: While Virtuallanes takes all reasonable precautions in handling data, it is not liable for permanent data loss resulting from corruption, hardware failure, accidental deletion, or user negligence. Clients are encouraged to maintain up-to-date backups.
  3. Virtuallanes is not responsible for damages caused by third-party software, hardware failures, or improper equipment usage.
  4. Data recovery services do not guarantee full restoration of lost data.

Hardware & Software Procurement

  1. Third-party hardware and software warranties are subject to the terms set by the respective manufacturers.
  2. Virtuallanes’ in-house hardware and software are covered by a minimum 12-month warranty, ensuring protection against defects in materials and workmanship.
  3. All warranty claims require proof of purchase and may be subject to inspection.
  4. Virtuallanes assumes no responsibility for hardware or software failures beyond the warranty period or resulting from misuse or external factors.

Confidentiality

 Virtuallanes respects client confidentiality and will not disclose any sensitive information without prior written consent, except where required by law.

Dispute Resolution

  1. Any disputes must be reported in writing within 7 days of service completion.
  2. Virtuallanes will make reasonable efforts to resolve disputes amicably. If a resolution cannot be reached, disputes will be subject to South African legal jurisdiction.

Contact Information

For any inquiries or clarifications regarding these terms, please contact us at info@virtuallanes.co or visit our website.


All services provided by Virtuallanes are subject to the above terms and conditions. By engaging in our services, clients acknowledge and agree to these terms.


Note: This document is subject to change without prior notice. Clients are advised to review the terms and conditions periodically.